1. Our Commitment to Excellence

At Antwi’s LLC, we are dedicated to providing premium physical products and exceptional professional services. Because our business spans both imported/handcrafted retail merchandise and specialized on-site mobile services, our refund guidelines are divided based on the type of purchase you have made.

2. Physical Products: Returns & Eligibility

For all shipped retail inventory—including apparel collections, natural skin care items, and pantry staples—you have 30 calendar days from the date of delivery to request a return. To qualify for a refund, items must fulfill these conditions:

• The item must be completely unused, unwashed, unaltered, and in its original retail condition.
• The product must remain sealed and secure inside its original packaging.
• You must provide a valid order number, receipt, or proof of purchase.

3. Product-Specific Non-Refundable Items

Due to health, hygiene, and the perishable nature of regional goods, the following physical items are strictly non-returnable:

• Pantry Staples & Foodstuffs: Any opened, unsealed, or broken-packaged flours, swallow mixes, traditional spices, or sauces.
• Opened Personal Care: African Black Soap, Qasil powders, raw shea/cocoa butters, or facial oils that have been unsealed or used.
• Custom Apparel: Any traditional garments that have undergone custom tailoring, sizing adjustments, or custom printing.

4. Professional Services: Cancellation & Satisfaction

For our specialized, professional mobile operational services, our policy protects both your booked time slot and our active deployment teams under the following rules:

• Cancellations & Rescheduling: Customers must provide at least 24 hours notice prior to their scheduled service window to cancel or reschedule a service appointment without penalty. Cancellations made with less than 24 hours notice may be subject to a late cancellation fee.
• Service Satisfaction Guarantee: Service fees represent booked labor hours and operational equipment costs, meaning completed service bookings are non-refundable. However, your satisfaction is our priority. If you are not fully satisfied with the quality of our on-site work, notify our team within 24 hours of service completion. We will deploy a technician to re-inspect and re-service the area of concern at no additional charge to you.

5. Damaged or Defective Retail Shipments

If a physical item arrives broken or damaged from transit, please notify us via email within 48 hours of package delivery. Please attach clear photos of the shipping box and damaged items so our support squad can immediately issue a free replacement or complete storefront credit.

6. Processing Timelines & Shipping Costs

Customers are responsible for return shipping postage costs on standard, non-defective retail returns. Once returned goods are safely delivered back to our hub and inspected, your refund will be processed back to your original payment method within a standard window of business days, depending on your financial institution’s processing speeds.